Our company offers various payment choices for your convenience - Cash accepted only in-store, Credit card up to 5 payments, PayPal, Bank transfer instructions provided via email.

ORDER & DELIVERY PROCESS:

Order Confirmation

• You`ll get an email with your order number right after placing your order

Processing Timeline

• We`ll process your order withing 3 business days

Shipping Updates

Once your order ships (whether registered mail or by courier) you`ll receive

• A tracking number
• A link to the shipping company`s website
• Ability to check your delivery status anytime 

DOMESTIC SHIPPING RATES:

Registered Mail 

• Cost : 21 nis
• Available for orders over 250 nis

Courier Delivery

• Home/Business Delivery
• Cost : 50 nis
• Free delivery - spend 800 nis or more and the free delivery will be automatically applied at checkout

Pickup Option

• Self-collection available at: Yezira 19, Rehovot

International Deliveries : Regrettably, at this time, we do not offer this service

HOW SOON WILL MY PACKAGE ARRIVE?

Delivery time frame
• Domestic Orders:
  - Next- or Same day delivery available via Getexi - ask us about this option
  - Between 3-  7 business days for different areas
  - Note: Weekends and holidays not included

Courier operation details
• Operating Hours: 8:00 AM - 5:00 PM
• Delivery Process:
  - Courier will send a message before arrival
  - If you're not available, they'll attempt delivery the next day

Delivery options
• If you won't be home, you can:
  - Authorize the courier to leave the package at your door
  - Request placement in the electrical cabinet
  - Warning: The company is not responsible for packages left outside

RECOMMENDATIONS:
• Provide a delivery address where someone is available during daytime hours
• Consider your availability during the 8:00 AM - 5:00 PM delivery window

NEED TO CHANGE YOUR SHIPPING ADDRESS:

Contact our Customer Service team through:
- Email: tattoofixcare@gmail.com
- Phone: +972.54.8931893

Our team can help you with:
• Updating shipping details
• Tracking your order
• Courier arrival information
• Any other shipping-related changes

Please note: Contact us as soon as possible after placing your order to ensure we can process your address change before shipment.

RETURN & EXCHANGE POLICY

Timeframe
• 14 business days from delivery date

Eligible items must be
• Unused
• Original labels attached
• In original packaging
• Never tested (including finger touch or back-of-hand application)

Special warranty for equipment
• Tattoo machines and power supplies come with manufacturer warranty
• Keep your warranty certificate with model number
• For equipment issues during warranty period:
  - Contact manufacturer directly
  - Follow their repair/replacement instructions

Return process
• Free shipping within 14 days of delivery
• Return options:
  - By courier
  - Via Israel Post (allow up to 14 extra business days)
  - At head office in person

Steps after return
1. Tattoo Fix Care team inspects returned items
2. You'll receive email confirmation
3. Refund processed to original payment method

Packaging tips
• Use original box/bag when possible
• Ensure items are properly protected

Have any questions?