ORDER & DELIVERY PROCESS:
Order Confirmation
- You`ll get an email with your order number right after placing your order
Processing Timeline
- We`ll process your order withing 3 business days
Shipping Updates
Once your order ships (whether registered mail or by courier) you`ll receive
- A tracking number
- A link to the shipping company`s website
- Ability to check your delivery status anytime
DOMESTIC SHIPPING RATES:
Registered Mail
- Cost : 21 nis
- Available for orders over 250 nis
Courier Delivery
- Home/Business Delivery
- Cost : 50 nis
- Free delivery - spend 800 nis or more and the free delivery will be automatically applied at checkout
Pickup Option
- Self-collection available at: Yezira 19, Rehovot
International Deliveries : Regrettably, at this time, we do not offer this service
HOW SOON WILL MY PACKAGE ARRIVE?
Delivery time frame
• Domestic Orders:
- Next- or Same day delivery available via Getexi - ask us about this option
- Between 3- 7 business days for different areas
- Note: Weekends and holidays not included
Courier operation details
• Operating Hours: 8:00 AM - 5:00 PM
• Delivery Process:
- Courier will send a message before arrival
- If you're not available, they'll attempt delivery the next day
Delivery options
• If you won't be home, you can:
- Authorize the courier to leave the package at your door
- Request placement in the electrical cabinet
- Warning: The company is not responsible for packages left outside
RECOMMENDATIONS:
• Provide a delivery address where someone is available during daytime hours
• Consider your availability during the 8:00 AM - 5:00 PM delivery window
NEED TO CHANGE YOUR SHIPPING ADDRESS:
Contact our Customer Service team through:
- Email: tattoofixcare@gmail.com
- Phone: +972.54.8931893
Our team can help you with:
• Updating shipping details
• Tracking your order
• Courier arrival information
• Any other shipping-related changes
Please note: Contact us as soon as possible after placing your order to ensure we can process your address change before shipment.
RETURN & EXCHANGE POLICY
Timeframe
• 14 business days from delivery date
Eligible items must be
• Unused
• Original labels attached
• In original packaging
• Never tested (including finger touch or back-of-hand application)
Special warranty for equipment
• Tattoo machines and power supplies come with manufacturer warranty
• Keep your warranty certificate with model number
• For equipment issues during warranty period:
- Contact manufacturer directly
- Follow their repair/replacement instructions
Return process
• Free shipping within 14 days of delivery
• Return options:
- By courier
- Via Israel Post (allow up to 14 extra business days)
- At head office in person
Steps after return
1. Tattoo Fix Care team inspects returned items
2. You'll receive email confirmation
3. Refund processed to original payment method
Packaging tips
• Use original box/bag when possible
• Ensure items are properly protected
ORDER & DELIVERY PROCESS:
Order Confirmation
- You`ll get an email with your order number right after placing your order
Processing Timeline
- We`ll process your order withing 3 business days
Shipping Updates
Once your order ships (whether registered mail or by courier) you`ll receive
- A tracking number
- A link to the shipping company`s website
- Ability to check your delivery status anytime
DOMESTIC SHIPPING RATES:
Registered Mail
- Cost : 21 nis
- Available for orders over 250 nis
Courier Delivery
- Home/Business Delivery
- Cost : 50 nis
- Free delivery - spend 800 nis or more and the free delivery will be automatically applied at checkout
Pickup Option
- Self-collection available at: Yezira 19, Rehovot
International Deliveries : Regrettably, at this time, we do not offer this service
HOW SOON WILL MY PACKAGE ARRIVE?
Delivery time frame
• Domestic Orders:
- Next- or Same day delivery available via Getexi - ask us about this option
- Between 3- 7 business days for different areas
- Note: Weekends and holidays not included
Courier operation details
• Operating Hours: 8:00 AM - 5:00 PM
• Delivery Process:
- Courier will send a message before arrival
- If you're not available, they'll attempt delivery the next day
Delivery options
• If you won't be home, you can:
- Authorize the courier to leave the package at your door
- Request placement in the electrical cabinet
- Warning: The company is not responsible for packages left outside
RECOMMENDATIONS:
• Provide a delivery address where someone is available during daytime hours
• Consider your availability during the 8:00 AM - 5:00 PM delivery window
NEED TO CHANGE YOUR SHIPPING ADDRESS:
Contact our Customer Service team through:
- Email: tattoofixcare@gmail.com
- Phone: +972.54.8931893
Our team can help you with:
• Updating shipping details
• Tracking your order
• Courier arrival information
• Any other shipping-related changes
Please note: Contact us as soon as possible after placing your order to ensure we can process your address change before shipment.
RETURN & EXCHANGE POLICY
Timeframe
• 14 business days from delivery date
Eligible items must be
• Unused
• Original labels attached
• In original packaging
• Never tested (including finger touch or back-of-hand application)
Special warranty for equipment
• Tattoo machines and power supplies come with manufacturer warranty
• Keep your warranty certificate with model number
• For equipment issues during warranty period:
- Contact manufacturer directly
- Follow their repair/replacement instructions
Return process
• Free shipping within 14 days of delivery
• Return options:
- By courier
- Via Israel Post (allow up to 14 extra business days)
- At head office in person
Steps after return
1. Tattoo Fix Care team inspects returned items
2. You'll receive email confirmation
3. Refund processed to original payment method
Packaging tips
• Use original box/bag when possible
• Ensure items are properly protected
